Question 1

How do I purchase labRx Direct tests for myself?

Accepted Answer

Start by finding the LabRx tests you are interested in purchasing. Click Browse Our Tests to access the lab tests which are available for purchase. If you’re looking for a specific lab test, you can search for it, or limit the list you are viewing to specific types of lab tests by clicking on one of the health categories. Determine if a test is right for you and add it to your cart. Once you have found a test or panel you are interested in, click Learn More, review the available information, and then click Add to Cart. Next, you may be asked several questions that will help LabRx determine if the LabRx test or panel is right for you. If it is, the lab test or panel will be added to your cart. If it isn’t, then the test will show as unavailable for purchase. Go to your cart and go through the checkout process. If you already have a My LabRx account, sign in; otherwise, click Checkout as a New Customer. Schedule your appointment for your lab tests or, if you want to walk in, click Decide later. Appointments are strongly encouraged and will receive priority.  Walk-ins may be accommodated during the next available appointment opening, but cannot be guaranteed service. If you do not already have a My labrx account, create one. You must have a LabRx account if you want to purchase LabRx tests for yourself. LabRx provides a secure way to deliver your lab test results to you. Add your payment information and purchase your  tests. When your purchase is complete a confirmation page appears. You can then print a copy of your receipt. Additionally, you will receive a confirmation email. At any time, you can review or print your order details and receipt by going to the My Orders page. Please bring your LabRx Direct order number with you when you visit a LabRx location for your lab tests.

Question 2

Do I need to schedule an appointment for testing?

Accepted Answer

You don’t need to schedule an appointment, but we strongly encourage scheduling as appointments will receive priority.  Walk-ins may be accommodated during the next available appointment opening, but cannot be guaranteed service. If you choose not to schedule an appointment, know that our locations are busiest in the early morning. (This is when patients who are required to fast for testing often choose to arrive.) Your wait may be shorter after 10 a.m. and you may want to consider arriving after that time. Please bring your LabRxDirect order number or a copy of your order details with you.

Question 3

How do I get my lab test results?

Accepted Answer

You can get your LabRx results through My LabRx, our secure online patient portal. Results are delivered directly to My LabRx on your smartphone, tablet, or desktop. You will receive an email notification when your results are ready.

Question 4

Why must I have a My LabRx account to purchase LabRx Direct tests?

Accepted Answer

We need to be able to securely deliver your lab test results to you. As part of the purchasing process, you will need to sign into your My LabRx account. If you don’t already have one, you will be prompted to create one. Note: If you have a My LabRx account, but have not completed/verified it, you must do so in order to receive your lab test results. Check your My LabRx Notifications. You may have notifications requesting that you verify your identity or authorize that your lab test results be delivered.

Question 5

How do I know what my results mean?

Accepted Answer

LabRx will provide test result information and links to external information sources. LabRxDirect also provides the ability to talk to a clinical care coordinator at PWN Health to explain your results. However, it is your responsibility to ask your doctor what your test results mean. LabRx urges you to share your results with your doctor in order to make the best decisions for your health.

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